University of Texas Health Science Center at San Antonio

INSIDE UTHSCSA

Telephone & Pagers

Computer Support

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T&N Online Service Request Form (SRF)
Rates: Telephones, Mobile Phones and Pagers.
Customer Service
Voicemail Plans
Directories & Other Resources
User Guides
- Telephones
- Mobile Telephones
  - Cingular
  - Verizon
- Voicemail
- Pagers

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Need an email address or forgot your password? Need to connect to the network or fill out an online service request form (SRF)?

Email
- Employees and students each have a university mail account. The Triage help desk often can troubleshoot e-mail problems. E-mail accounts may be accessed remotely on the web.
- Triage: 567-2069
- Email/OWA: https://owa.uthscsa.edu
Rates
- Computing
- Network
Network
- View computer network information.
- Wireless LAN locations
- Wireless Policy:
  Thanks to a grant from SBC Foundation the wireless computer networking (WiFi) has been expanded on the Central Campus and North Campus to cover most public areas and classrooms. Before this service can be utilized the laptop or PDA must be registered with T&N. Only portable devices will be registered per the Network Access Policy (HOP 5.8.7). This service is also available at the remote campuses. Call T&N Customer Services at extension 7-2061 for further information.
PDAs
Passwords
- Network passwords need to be changed every 60 days. Contact your department's technical support representative, or the Triage desk in the Computing Resources Department if you forget your password or it expires.
Remote Access
- DCCI, the Internet service provider
- DSL, cable or dial-up modems
- Time Warner Road Runner, high speed Internet solutions
- VPN Client
Information Security
- From the Welcome tab enter your user ID & password (the ID and password are your NT username and password, NOT your POP mail)
- Click on "Sign In" button
- Click the "Technology" tab

Service Request Forms
- Computing Resources SRF:
  For requesting services from CR (Computing Resources) or IMIS (Integrated Management Information Systems).
- T&N Online SRF
- T&N Static IP Address Request Form
Help Desk
- Computer Support / Triage: troubleshoots problems and answers questions. It also finds the appropriate help for desktop computing issues. Its personnel respond to telephone and e-mail questions. Users also may visit the Triage office.
  Contact Information:
  Phone: 567-2069
  Email: triage@uthscsa.edu
- Network Support: Addresses computer network support issues.
  Contact Information:
  Phone: 567-2061
  Email: tn-customerservice@uthscsa.edu
TSR
- TSR: (Technical Support Representative) are appointed departmental representatives who can help with desktop computing problems within their respective departments.
  - Next meeting: TBA
  - Next Info. Session: TBA
User Groups
- Texas Macintosh Users Group: For individuals interested in using computers, especially Macintoshes. Meetings are held the third Thursday of each month. The public is welcome.
  - Next meeting: April 17th from 11 a.m. - 1 p.m. in room 2.040. Topics: Filemaker 9 overview and Bento. Door prizes.
- Windows Server Special Interest Group (WASIG): For people who support and administer Windows servers. Meetings are held the second Thursday of each month.
  - Next meeting: April 10th at 2 p.m. in Room 494L MED (Computing Resources).
Virus Information
Website Design
- About
- Step-by-step

For Software and Hardware purchases, please click on the Services tab (Shopping section).
For Training (i.e., Technology), please click on the Employee tab (Employee Links section).